Refund policy

We would like to thank you from the bottom of our hearts. Your purchase is really important for us.

Returns: We make our products with complete care. If you received a damaged/ defected/ Incorrect order then, you can always return it and we will issue you a 100% store credit for the purchase price of your order (shipping and discounts aren’t included in this).

Please note that we don’t issue cash refunds for returns. Customers returning items will be issued refunds in the form of store credit. Shipping costs are non-refundable in any form.

Exchanges: We expect you check our size chart before ordering anything from us. But still if an item you order from us doesn't fit, don't worry, we’ll exchange it for a different size. Exchanges for different items or designs are not accepted.

Log your complaint here (Link) within 6 days of receiving your order for returns/exchange inquiries to receive instructions for handling your return/exchange items.

*Return/Exchange issues must be notified to us within 06 days of receiving your order.*

Returns and Exchanges are only eligible if the item is unused, unwashed and has not been altered in anyway.

You will be responsible for the return postage on all returns and exchanges. Store credit will be issued once we receiveyour return items are received at ZIPZAA.

Damaged, Defective, or Incorrect Order: If you receive a defective, damaged or incorrect item, Email us at customer@zipzaa.com within 06 days of receiving your order and we will get it sorted out immediately.

Cancellations: In case of any cancellation you’ve to inform us within the 24 hours of placing your order, after 24 hours you won’t be able to cancel your order. In case of cancellation we’ll issue store credit within 48 hours