Return And Refund Policy
ZIPZAA’S RETURN POLICY
We would like to thank you from the bottom of our hearts. Your purchase is really important for us.
Returns: We make our products with complete care. If you received a damaged/ defected/ Incorrect order then, you can always return it and we will issue you a 100% store credit for the purchase price of your order (shipping and discounts aren’t included in this).
Please note that we don’t issue cash refunds for returns. Customers returning items will be issued refunds in the form of store credit. Shipping costs are non-refundable in any form.
*Return/Exchange issues must be notified to us within 06 days of receiving your order.*
Returns and Exchanges are only eligible if the item is unused, unwashed and has not been altered in anyway.
You will be responsible for the return postage on all returns and exchanges. Store credit will be issued once we receive your return items are received at ZIPZAA.
Damaged, Defective, or Incorrect Order: If you receive a defective, damaged or incorrect item, Email us at firstname.lastname@example.org within 06 days of receiving your order and we will get it sorted out immediately.
Cancellations: In case of any cancellation you’ve to inform us within the 24 hours of placing your order, after 24 hours you won’t be able to cancel your order. In case of cancellation we’ll issue store credit within 48 hours
Do you ship to my Country? YES, we ship everywhere in the world
How long will it take for my package to be delivered once it's shipped? Once you place your order, we manufacture your items, which may take 7-8 business days for before your order is dispatched.
Once your order is shipped, you’ll receive a notification via email and it will take 5-6 days in courier
Sometimes orders may encounter shipping delays which may be severe in some case. We aren’t responsible for delays once orders have been shipped as we have absolutely no control over the package once your parcel is with the courier. We will work with logistics to provide you the best experience to ensure that you can enjoy our products as quickly as possible. Only our teamcan assign a statusto packages that if they are still in transit or should be considered as lost. If a package is considered lost in transit, we will either replace the order or issue store credit for the purchase price of the order. Refunds will not be provided for package considered to be lost in transit.
*Please note that due to COVID protocols and restrictions put in place by various country's and shipper's, international shipping times and routes may vary wildly from typical estimates. Some packages may be extensively delayed in transit from the US. We have no control over this whatsoever and cannot be held responsible for packages once they are handed off to the shipping/postal service.
How do customs fees apply to International packages? All taxes, duties, and customs fees are the responsibility of the recipient of the package. We cannot predict what your particular charges will be. You can contact your local customs office for more information regarding your country's custom policies. Any Packages returned due to customs fee not paid, will be refunded minus the cost of shipping.
Our customers are very important to us and we want to take the best care of each and every one, so we will be there 24/7to help our customers who find themselves in any situation by either replacing the order or issuing store credit to reimburse them for the missing order. Each situation will be assessed individually on a case by case basis, once the package has been verified to be reported as missing/stolen
We will not issue cash refunds for any orders showing "Delivered" that have become missing/stolen.
Reporting a package missing/stolen: Contact the appropriate shipper/postal carrier via telephone and report that your package is missing/stolen. The shipper/postal carrier will open an investigation and issue a Case Number.
Once you have reported the package missing/stolen and received a Case Number, Send an email to Customer Support at: Customer@zipzaa.com with your verifiable case number from the shipping carrier.
Incorrect or incomplete addresses: Zipzaa will not replace or reimburse any order not received due to an inaccurate or incomplete shipping address provided by the customer.